FAQ's

Frequently Asked Questions (FAQ)

Welcome to Openbox Electronics! Here you’ll find answers to some of the most common questions we receive. If you can’t find the information you’re looking for, please contact us at admin@openboxelectronics.store.

1. General Information

Q: What is Openbox Electronics?
A: Openbox Electronics is an online retailer offering a wide range of electronics, gadgets, and accessories at competitive prices.

Q: How can I contact customer service?
A: You can contact our customer service team via email at admin@openboxelectronics.store. We are available Monday through Friday from 9:00 AM to 5:00 PM Pacific Standard time.

2. Account and Orders

Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping information, and enjoy a faster checkout process for future purchases.

Q: How do I create an account?
A: Click on the "Sign Up" button at the top right corner of our website and follow the instructions to create an account.

Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.

Q: Can I cancel or modify my order after it has been placed?
A: Orders can be modified or canceled before they are processed. Please contact us immediately at [admin@openboxelectronics.store if you need to make changes. Once an order has been processed, we are unable to make any modifications.

3. Shipping

Q: Do you ship internationally?
A: We are not selling other than the United States. currently, we don't offer worldwide shipping.

Q: How long will it take for my order to arrive?
A: The shipping charge and transit time will be calculated at checkout.

4. Returns and Refunds

Q: What is your return policy?
A: We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

Q: How do I return an item?
A: To initiate a return, please contact our customer service team at admin@openboxelectronics.store with your order number and the reason for the return. We will provide you with instructions on how to return your item.

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method.

5. Products

Q: Are your products new or refurbished?
A: Unless otherwise stated, all products sold on Openbox Electronics are brand new and come with the manufacturer’s warranty.

Q: Do you offer warranties on your products?
A: Yes, most of our products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product. Please refer to the product description for warranty information.

6. Payment

Q: What payment methods do you accept?
A: We accept various forms of payment, including credit cards, debit cards, PayPal, and other payment methods as indicated on our website.

Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information during the transaction process.

7. Promotions and Discounts

Q: How can I find out about promotions and discounts?
A: Sign up for our newsletter and follow us on social media to stay informed about our latest promotions and discounts.

Q: Can I use multiple discounts on one order?
A: Only one discount code can be applied per order unless otherwise stated in the promotion’s terms and conditions.

8. Technical Issues

Q: I’m having trouble with the website. What should I do?
A: If you experience any technical issues, please clear your browser cache and cookies or try using a different browser. If the problem persists, contact us at admin@openboxelectronics.store.

9. Additional Information

Q: How do I subscribe to or unsubscribe from your newsletter?
A: To subscribe, enter your email address in the newsletter sign-up form on our website. To unsubscribe, click the "unsubscribe" link at the bottom of any of our emails.

Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. Please visit our Gift Cards page for more information.

Thank you for choosing Openbox Electronics! If you have any further questions, please do not hesitate to contact us.